Organization, Processes and tools
Understanding your current technical, human, financial, organizational situation. Comparing your current results to your peers and competitors.
Diagnosing the current situation, the strengths the weaknesses, the axes of improvement. Understanding the strategy, and the culture. Analyzing the organization and the competences, as well as the norms, tools and standards and the infrastructure. Analyzing the obtained results in terms of service levels.
Identifying the axes of improvement and the expected benefits..
Ensuring the implementation of processes, tools and the organization as well.
A sis steps approach, adapted to your context:
Diagnosis of the processes and the IT organization
Definition of axes of improvement
Description of the target situation
Establishment of the transformation project plan
Choice of the ITSM software
Management of the integration of the ITSM software
Building of a Services Management System based on the framework ISO 20000 and completed y the frameworks ISO 27000, e-SCM and CobiT
Assembling the best practices to build the Service Management System
Consulting, Audit, ITSM Project Management